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Customer Support

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Please input your order number and postal code in the fields below. Your order number can be found on the confirmation email you received when you placed your order.
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Contact Us

Please feel free to contact our friendly and knowledgeable customer care group:

Give us a call at (800) 216-9028 for all questions, especially those regarding:

  • Troubleshooting
  • Order status
  • Ordering Machine Parts
  • Returns
For general inquires or questions about your order, please e-mail us at canadacustomerservice@nautilus.com.

(Please allow 24-48 hours for a reply)


Hours:
Monday - Friday: 6AM to 5PM PST
Saturday, Sunday: Closed

Our Customer Care Mission:
"To enrich our customers' lives by creating great experiences through friendly and understanding service."