Frequently Asked Questions
Product Information
- What accessories come with my machine?
- How long does it take to put my machine together?
- What's the advantage to the Bowflex® home gym over free weights?
- How are the Bowflex® Power Rod® home gyms and the Bowflex Revolution® home gyms different?
- How big is the Bowflex® home gym and how easy is it to move around?
- Is the Bowflex® home gym better for women or men?
Order Information
Billing Information
What accessories come with my machine?
Many of our Bowflex® home gyms come with accessories, including foot harnesses for aerobic rowing, leg press belts, and workout manuals.
How long does it take to put my machine together?
We provide detailed instruction manuals with every machine. The assembly time depends upon the model. Most often assembly takes 1 to 3 hours.
What's the advantage to the Bowflex® home gym over free weights?
With a Bowflex® home gym, you don't have to lift a 45 lb plate to get 45lbs (20.4 kg) of resistance. The resistance has very little inertia, which promotes a safer workout than free weights. You would need a room full of free weight equipment to match the number of exercises that can be done on the Bowflex® home gym.
How are the Bowflex® Power Rod® home gyms and the Bowflex Revolution® home gyms different?
The Bowflex® home gyms offer resistance from the start to finish of each exercise. Bowflex® Power Rods® feel very much like free weights or dumbbells. Power Rod® resistance is progressive, meaning that the more you flex the rods, the more weight you are displacing. On Bowflex Revolution® home gyms resistance is linear and gives the feel of plate-loaded machines, but eliminates the bulk and weight. The Bowflex Revolution® unit also has more adjustability of starting locations and incorporates about 10 inches (24.5 cm) of additional cable travel. Both technologies use resistance strength training which is what makes Bowflex® home gyms so effective.
How big is the Bowflex® home gym and how easy is it to move around?
See the chart below for a breakdown of the dimensions for each Bowflex® home gym.
Plus, the Bowflex Ultimate® 2 has wheels on the back so you can just tip it back and roll it where you want it to go! Additionally, some of our models fold up so when not in use, the footprint is small and the space it takes up in a room is minimal.
| Bowflex Revolution® | Bowflex Revolution® XP | Bowflex Ultimate® 2 | Bowflex Xtreme® SE | Bowflex Xtreme® 2 SE | Bowflex® Classic | |
|---|---|---|---|---|---|---|
| Folded Footprint |
4' 7" x 3' 2" | n/a | 3' 8" x 3' 10" | n/a | n/a | 8'2" x 2'2" x 6'10" |
| Dimensions | 3' 2" x 9' 4" | 3' 2" x 5' 4" | 3' 10" x 7' 8" | 4' 1" x 5' 2" | 4' 2" x 4' 8" | 6'10" x 3'5" |
| Height | 6' 1" | 6' 1" (6' 10" w/Lat) | 6' 10" | 6' 11" | 6' 11" | 6' 10" |
| Workout Area | 10' x 7' | 7' x 5' 4" | 6' 6" x 9' 4" | 7' x 7' | 7' x 6' | 8'4" x 6'5" |
Is the Bowflex® home gym better for women or men?
The Bowflex® home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.
How do I contact BowflexHomeGyms.ca?
If you have questions, please contact our Bowflex® Customer Service department by:
If you wish to contact the BowflexHomeGyms.ca Webmaster, please send an e-mail to webmaster@bowflex.com.
- Sending an e-mail to canadacustomerservice@nautilus.com.
- Calling us toll free at 1-800-876-4168.
- Sending a written request to the following address:
Nautilus, Inc.
Customer Care
16400 SE Nautilus Drive
Vancouver, WA 98683
Customer Care
16400 SE Nautilus Drive
Vancouver, WA 98683
If you wish to contact the BowflexHomeGyms.ca Webmaster, please send an e-mail to webmaster@bowflex.com.
What is your order cancellation policy?
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Where do I direct questions about my Bowflex™ Credit Card?
Your Bowflex™ Credit Card is issued by HSBC. Please call 1-800-463-9506 to contact HSBC.
Will I have to to pay additional fees for customs or taxes?
In some instances, Nautilus may need to ship your product from a facility in the United States. If this is the case, then you may be required to pay customs fees or taxes before the product can be delivered. Nautilus is not liable for any cost or delays associated with these charges; they are the sole responsibility of the recipient. Should you have questions about customs fees or taxes, please contact your local customs office for additional information.
Is it safe to use my credit card?
Yes. When you place an order online at BowflexHomeGyms.ca we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using Verisign encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.
For more information, please click here to view our privacy policy.
For more information, please click here to view our privacy policy.
What are my payment options?
At BowflexHomeGyms.ca you may use the following payment methods:
Or, apply for a Bowflex Credit Card** online. To learn more about applying for online financing with low monthly payments, Click Here
- Bowflex Credit Card*
- American Express
- MasterCard
- Visa
- Check
Or, apply for a Bowflex Credit Card** online. To learn more about applying for online financing with low monthly payments, Click Here
What type of warranty do I get with my purchase?
Bowflex® machines are warranted to the original purchaser. Bowflex® home gyms limited warranties cover all defects in material or workmanship but do not cover commercial use or misuse by the consumer. Click here for more information on our consumer warranty policy.
Where can I download an assembly manual for my Bowflex® machine?
Click here to download an assembly manual for your Bowflex® home gym.

