Ordering Information
Shipping & Delivery
Your order will be sent via the most efficient shipping method. Most orders ship in approximately 15-30 business days. Inclement weather may cause unforeseen delays in shipping. Please see the "Shipping Information" link on product pages (located near the price) for shipping charges and other product-specific details.
Delivery is not available to P.O. boxes or international destinations.
Items ordered together may not ship at the same time; your credit card or account will only be billed for what is shipped.
If you have any questions about delivery or assembly of a product, please call our customer service department at (800) 216-9028.
Taxes
Customers are responsible for any applicable taxes within their jurisdiction.
GST: Goods and Services Tax of 6% applies to all Canadian customers with the exception of Nova Scotia, New Brunswick and Newfoundland and Labrador.
PST: Provincial Sales Tax of 7% applies to all Manitoba customers.
HST of 14% applies to Nova Scotia, New Brunswick and Newfoundland and Labrador. GST has been "harmonized" with the provincial sales tax, to become HST.
In some instances, Nautilus may need to ship your product from a facility in the United States. If this is the case, then you may be required to pay customs fees or taxes before the product can be delivered. Nautilus is not liable for any cost or delays associated with these charges; they are the sole responsibility of the recipient.
Should you have questions about customs fees or taxes, please contact your local customs office for additional information.
Satisfaction Guarantee
† Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Care department at (800) 216-9028 within six weeks of delivery for a Return Authorization. Returns must include any accessories and be in original condition and packaging. Once received, you will be refunded the full purchase price, less shipping and handling. Items must be postmarked no later than 2 weeks after your Return Authorization is given. Please note: products returned without a Return Authorization Number or outside the return period will not be refunded.
Contact Us
Please feel free to contact our friendly and knowledgeable customer care group:
Give us a call at (800) 216-9028 for all questions, especially those regarding:
- Troubleshooting
- Order status
- Ordering Machine Parts
- Returns
(Please allow 24-48 hours for a reply)
Hours:
Monday - Friday: 6AM to 5PM PST
Saturday, Sunday: Closed
Our Customer Care Mission:
"To enrich our customers' lives by creating great experiences through friendly and understanding service."
