Customer Service

Customer Service

"To enrich our customers' lives by creating great experiences through friendly and understanding service."

Frequently Asked Questions

Can you run on the TreadClimber?
No, the treadles do not lock together because that would limit the effectiveness of the workout.

What are my payment options?
When you order online you may use one of the following payment methods: Credit card (Visa, American Express, MasterCard), or Special Financing.

Are the SelectTech Dumbbells easy to use and adjust?
Yes, SelectTech Dumbbells are very easy to use. No assembly needed and they can be adjusted simply by turning the dials to the desired weight on each side. The mechanism does the rest.

Will the Max Trainer give my upper body a good workout too?
Yes, the Bowflex Max Trainer will give you an excellent full body workout. By using the pivoting handlebars you can tone your arms and shoulders.

Can the treadles be locked together so you can use the TreadClimber like a treadmill?
No, the TreadClimber is not designed for running. It is designed to provide an extremely effective workout while walking.

Is a Bowflex home gym better for women or men?
The Bowflex home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.

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Contact Us

For questions regarding order cancellations, returns, and product troubleshooting, please call customer service at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, choose from the following options.

In light of COVID-19, we are experiencing an unprecedented level of calls and email inquiries. Wait times to speak with a representative can be up to one hour. We are working at capacity to support you as quickly as possible and are actively working to increase staffing levels.
Waiting to speak to an agent is the quickest method to provide you with support. We appreciate your understanding and patience.

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For immediate assistance, please check out our Bowflex Troubleshooting and Help articles by clicking on the Question Mark in the lower right hand corner of this page.

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Monday–Sunday: 8 a.m.–5 p.m. PST

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Customer Care

(800) 605-3369

Monday-Friday: 6 a.m.–5 p.m. PST
Saturday & Sunday: Closed


(800) 216-9028

Monday–Sunday: 7 a.m.–6 p.m. PST

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