Frequently Asked Questions
Why are shipping times longer than normal?
With more people working out from home, we're experiencing an extraordinary demand for our products. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your purchase.
The item I'm looking at says it will take up to x weeks/months to ship. Does this mean I may get it sooner?
Due to current shipping constraints, it will likely take the full amount of time shown to ship the item. You'll be notified by email once the item ships.
If I order today, when will I be charged for my purchase?
This will depend on your payment method. Review the options below for details:
Pay with PayBright
Your first monthly payment is due approximately two months after your purchase is finalized. Please note that due to extended shipping times, your loan payment(s) may be due before you receive your products.
If you’re not satisfied with your purchase, you have 6 weeks from when you receive your product to request a return under our Return Policy. If you finance your purchase through PayBright, you will be required to continue making monthly payments until BowFlex receives and processes your return, at which point you will receive a refund.
Pay with a Credit or Debit Card
If you pay with a credit or debit card, an authorization will be placed on your account at the time you place your order and will renew approximately 14 days prior to your order shipping. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.
Authorization holds are temporary and will automatically expire based on a time frame set by your financial institution, usually within 3–5 business days.
Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.
It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:
- An authorization hold in the amount of the estimated order total.
- Posted charge(s) for shipped item(s).
- New authorization holds for remaining items that haven't shipped.
Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point an authorization hold request fails, Nautilus will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact your card issuing bank.
What are your return and cancellation policies?
Visit Return and Cancellation Policies for full details.
How can I track my order?
Once your order is processed, you can look up the status online by visiting our Order Status page.
I received a notification that my order has been delivered, but I haven't received it yet. What should I do?
When your order ships you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven't received it. If you don't receive the package within the next few business days:
- See if someone else accepted delivery.
- Look around the delivery location.
- Look for a notice of attempted delivery.
- Contact the carrier as noted in your shipping confirmation email.
If you have any questions about assembly or delivery of a product, please call our customer service department at (800) 605-3369.
Shipping Time & Cost
Shipping time and cost estimates can be found for products in the "shipping info" link on the product page.
Delivery is not available to P.O. Boxes or international destinations.
If you have any questions about delivery in your area, please contact Customer Service.
The following may affect the delivery timing of your order:
- Items ordered together may not ship at the same time; however, your credit card or account will be billed only for what is shipped.
- Inclement weather may cause unforeseen delays in shipping.
- Payment must be received and approved before an order is processed and shipped. Credit card payments are generally approved the same day, but online financing applications and check orders may take additional processing time.
Customers are responsible for any applicable taxes within their jurisdiction.
GST: Goods and Services Tax of 5% applies to all Canadian customers with the exception of Ontario, Nova Scotia, New Brunswick, Newfoundland, Labrador and Prince Edward Island.
PST: Provincial Sales Tax of 8% applies to all Manitoba customers.
HST: Applies to the sales delivered to the following provinces. GST has been "harmonized" with the provincial sales tax, to become HST.
- Ontario — 13%
- Nova Scotia — 15%
- New Brunswick — 13%
- Newfoundland and Labrador — 13%
- Prince Edward Island — 14%
In some instances, Nautilus may need to ship your product from a facility in the United States. If this is the case, then you may be required to pay customs fees or taxes before the product can be delivered. Nautilus is not liable for any cost or delays associated with these charges; they are the sole responsibility of the recipient.