Shipping Information

Shipping & Delivery

Please see the "Shipping Information" tab on product pages for delivery estimates and shipping charges. Inclement weather may cause unforeseen delays in shipping.

Delivery is not available to P.O. boxes or international destinations.

Items ordered together may not ship at the same time; your credit card or account will only be billed for what is shipped.

If you have any questions about delivery or assembly of a product, please call our customer service department at 800.605.3369.

Taxes

Customers are responsible for any applicable taxes within their jurisdiction.

GST: Goods and Services Tax of 5% applies to all Canadian customers with the exception of Ontario, Nova Scotia, New Brunswick, Newfoundland, Labrador and Prince Edward Island.

PST: Provincial Sales Tax of 8% applies to all Manitoba customers.

HST: Applies to the sales delivered to the following provinces. GST has been "harmonized" with the provincial sales tax, to become HST.

  • Ontario — 13%
  • Nova Scotia — 15%
  • New Brunswick — 13%
  • Newfoundland and Labrador — 13%
  • Prince Edward Island — 14%

In some instances, Nautilus may need to ship your product from a facility in the United States. If this is the case, then you may be required to pay customs fees or taxes before the product can be delivered. Nautilus is not liable for any cost or delays associated with these charges; they are the sole responsibility of the recipient.

Satisfaction Guarantee

† Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Care department at 800.216.9028 within six weeks of delivery for a Return Merchandise Authorization (RMA) number. Returns must include any accessories and be in original condition and packaging. Once received, you will be refunded the full purchase price, less shipping and handling. Items must be postmarked no later than 2 weeks after your Return Authorization is given. Please note: products returned without a RMA number or outside the return period will not be refunded.