Delivery Times & Payment Methods

Why are delivery times longer than normal?

With more people working out from home, we're experiencing an extraordinary demand for our in-home fitness equipment. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your fitness equipment purchase.

If I order today, when will I be charged for my purchase?

This will depend on your payment method. Review the options below for details:

Pay with PayBright

Your first monthly payment is due approximately one month after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your products.

If you’re not satisfied with your purchase, you have 6 weeks from when you receive your product to request a return under our Return Policy. If you finance your purchase through PayBright, you will be required to continue making monthly payments until Bowflex receives and processes your return, at which point you will receive a refund.

Pay with a Credit or Debit Card

If you place your order with a credit card or debit card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.

Authorization holds are temporary and will automatically expire based on a time frame set by your financial institution, usually within 3–5 business days.

Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.

It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:

  • An authorization hold in the amount of the estimated order total.
  • Posted charge(s) for shipped item(s).
  • New authorization holds for remaining items that haven't shipped.

Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point an authorization hold request fails, Nautilus will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact your card issuing bank.

How can I track my order?

Once your order is processed, you can look up the status online by visiting our Order Status page.

What are your return and cancellation policies?

Learn more about our Return and Cancellation Policies.

Should you have any further questions, please don't hesitate to contact us.